Last updated: 02/11/2025
Welcome to BookLove (“we”, “our”, “us”).
We are committed to protecting and respecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and other applicable European privacy laws.
This Privacy Policy explains how we collect, use, store, and share your personal information when you use the BookLove mobile application (the “App”) or visit our website.
The data controller responsible for your personal data is:
BookLove App
Email: info@booklove.be
Address: Av. Louise 327, 1000 Bruxelles
We may collect and process the following categories of personal data:
Account information: name, email address, phone number, and password.
Booking information: details of appointments or reservations you make through the app.
Payment information: partial card details or payment confirmation (processed via secure third-party payment providers).
Communication: messages, reviews, or feedback you send to us or service providers.
Device information: device model, operating system, unique identifiers.
Usage data: pages viewed, features used, session duration, and interactions within the app.
Location data: if you grant permission, we may collect approximate location for finding nearby service providers.
Service providers may share booking confirmations or updates with us.
Payment partners may provide transaction validation.
We use your personal data to:
Create and manage your account.
Process your bookings and communicate with service providers.
Send confirmations, updates, and reminders.
Improve and personalize the user experience.
Ensure the security and performance of our services.
Comply with legal obligations.
We will never sell your personal information.
We process your personal data under the following legal bases:
Contract performance: to provide the services you request (bookings, account access).
Consent: for optional features like marketing notifications or location services.
Legal obligation: to comply with applicable laws and tax regulations.
Legitimate interest: to improve our app, prevent fraud, and ensure security.
We may share your information only with:
Service providers (e.g., salons, spas, barbers) for booking and service purposes.
Payment processors for secure payment handling.
IT and analytics partners who help maintain and improve our services.
Authorities or regulators where required by law.
All partners are bound by data protection agreements and comply with GDPR.
We store data within the European Economic Area (EEA).
If we transfer data outside the EEA, we ensure appropriate safeguards (e.g., Standard Contractual Clauses or countries with adequate protection recognized by the European Commission).
We retain your personal data only for as long as necessary:
Account data: while your account remains active.
Booking and transaction data: up to 5 years for accounting and legal compliance.
Marketing data: until you withdraw your consent.
After these periods, your data will be securely deleted or anonymized.
You have the right to:
Access your personal data.
Request correction or deletion.
Restrict or object to processing.
Withdraw consent at any time.
Request a copy of your data (data portability).
Lodge a complaint with your national Data Protection Authority (DPA).
To exercise your rights, contact us at [Insert contact email].
We implement technical and organizational measures to protect your data against loss, misuse, or unauthorized access.
However, no system is completely secure; we encourage users to protect their account credentials.
The app may use cookies or similar technologies (such as analytics SDKs) to improve performance and understand user behavior.
You can disable cookies or tracking in your device settings.
Our services are intended for users aged 16 or older.
We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us for deletion.
We may update this Privacy Policy periodically.
We will notify you of major changes via in-app notification or email.